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Jash:You need to search for the exact title.
Me:WRONG
That is a broken BAD search.
The site search doesn't work that way
Amazon search for Kindle doesn't work that way
No OTHER search works that way
WHY does Audible work that way? And note that I am a search engine professional and WILL use your answer in a paper on how AMAZON affiliates intentionally fail to provide ability to manage content (via search).
So, care to punt me to your boss "Jash" or is this Audible's response for why search for user libraries doesn't work?
Jash:Let me check this one moment.
Me:And Yes, other reps have said they would escalate and get back to me x3 times and have NOT. so waiting.
Jash:One moment please.
Upon checking here that the last representative escalates this and created a ticket, what can I do in this is to update the escalation and you don't have to worry the technical specialist team is now handling this concern.
Me:BUT no one has ever gotten back to me on fixing this; it's been many months. I and many other search professionals could fix this problem with open source Solr within a week or so. SO WHAT is the dealy?
(The answer seems to be that Audible DOES NOT want users to find their content so that they will needlessly purchase different variations of books).
As reference, I have nearly 630 books in Audible - expecting me to KNOW the EXACT title of every book is crazy.
Jash:Because the technical specialist team is still working on it and you don' have to worry because this concern was already escalated.
Me:What is the technical ticket number for reference - my blog audience will want to know?
AND also, why has no one ever followed up via email as promised?
(and if it's not clear, I don't believe you - this sounds like a pat answer that you give anyone who complains to end the chat session.)
Jash:This is the ticket number "0125012015" and you need to wait patiently for the specialist team to resolved this issue.
Me:Okay - how long should I wait? It's been more than 30 days since last raised the question. WHEN will it be delivered?
Jash:I'm sorry but in this situation the account specialist is the one who is handling this issue and we don't have time frame for this.
Me:Okay, so not fixing anytime soon (or not that you will commit to). I'll post our correspondence in facebook and blog to help get more users involved in fixing this issue. Sorry, you wouldn't escalate to your boss, hope they have a nice day. (NO ONE will believe for a moment that an AMAZON property can't manage basic library search.)
Jash:Thank you for understanding.
Is there anything else I can help you with today?
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And later, following up on the ticeket
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